Privacy Policy

About This Policy

This Privacy Policy explains how Pico Rivera Insulation ("we," "us," or "our") collects, uses, and protects information gathered through our website at insulationpicorivera.com. We are committed to handling your information responsibly. If you have questions after reading this policy, contact us at contact@insulationpicorivera.com.

Information We Collect

We collect information in two ways: information you provide directly, and information collected automatically when you visit our site.

Information You Provide

When you fill out a contact or estimate request form on our site, we collect the details you enter - typically your name, phone number, email address, and a description of the work you are interested in. We only collect information you choose to give us. You are never required to submit a form to browse our website.

Information Collected Automatically

When you visit our site, standard web analytics tools may automatically collect non-personal information such as your browser type, device type, referring URL, pages viewed, and the date and time of your visit. This information does not identify you personally. It helps us understand how visitors use our site so we can improve it.

Cookies and Tracking

Our website may use cookies - small text files stored on your device - to help the site function and to support analytics. Cookies do not give us access to your computer and do not contain personal information.

You can instruct your browser to refuse cookies or to alert you when cookies are being sent. If you disable cookies, some parts of the site may not function as intended, but your ability to request an estimate will not be affected.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your estimate request or inquiry
• To contact you by phone or email about scheduling a visit
• To improve our website and the information we provide
• To understand how visitors use our site in aggregate, non-personal terms

We do not use your information to send unsolicited marketing messages or newsletters unless you explicitly ask us to.

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information only in these limited situations:

• Service providers: We may share information with vendors who help us operate our website or manage form submissions (such as our contact form processor). These vendors are only permitted to use your information to perform services for us and may not use it for their own purposes.
• Legal requirements: We may disclose information if required by law, court order, or government authority.
• Business transfer: If our business is sold or transferred, your information may be included as part of that transaction. We will notify you via the email address we have on file if this occurs.

Data Retention

We retain contact and estimate request information for as long as it is needed to provide our services or as required by applicable law. If you submitted a form but never became a customer and would like us to delete your information, contact us at contact@insulationpicorivera.com and we will remove it.

Your Rights

You have the right to:

• Ask what personal information we hold about you
• Request a correction if that information is inaccurate
• Ask us to delete your information, subject to any legal obligations we have to retain it
• Withdraw consent to how we use your information (where consent is the legal basis for that use)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to opt out of the sale of personal information (we do not sell personal information), and the right to non-discrimination for exercising your privacy rights.

To exercise any of these rights, contact us at contact@insulationpicorivera.com. We will respond within 30 days.

Third-Party Links

Our website may contain links to third-party websites, such as Google Maps or utility company pages. Once you leave our site, this Privacy Policy no longer applies. We are not responsible for the privacy practices of those sites and encourage you to review their policies before providing any personal information.

Children

Our website is intended for adults seeking home improvement services. We do not knowingly collect personal information from anyone under the age of 13. If you believe a child has submitted information through our site, contact us at contact@insulationpicorivera.com and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page with a new effective date. Continued use of our website after the updated policy is posted constitutes your acceptance of the changes.

Contact Us

If you have any questions about this Privacy Policy, contact us: